RETURNS & EXCHANGE
To create a better shopping experience for our customers, we offer a
flexible returns policy. We are
responsible for what we sell. If you are not completely satisfied with your
purchase, we offer easy Return & Exchange Policy.
We are committed to ensuring
your shopping experience with us is enjoyable. Please check all
CONDITION OF RETURNING
ITEM
We aim to provide the best customer experience to our Users
beginning from placing an order to initiating a return. While transacting on
the SOVA online store, you can expect a hassle-free experience in returning the
Product that you have ordered and can rely on us as your preferred shopping
destination. To enjoy a hassle-free experience when returning the Item, Buyer
should ensure that the Item, including any complimentary items such as
accessories that come with the Item, must be returned to Seller in the
condition received by Buyer on delivery. We will recommend Buyer to take a
photo of the Item upon receipt.
Returned items must comply with our Returns policy:
·
The Item was
defective and/or damaged on delivery;
·
An Item that
does not match the agreed specification (e.g. Material, wrong size, color,
etc.) to Buyer;
·
Items must be returned unworn, undamaged and
unused, with all tags attached and the original packaging included
·
Customized items cannot be returned as they
have been created to your specification, unless the item arrives damaged or
faulty when delivered to you.
·
Beauty and cosmetic products must be returned
unopened and unused, with the seals of any packaging still intact.
·
Hosiery, lingerie and swimwear items must be
returned with the hygiene seals attached and in unopened and undamaged
packaging, where applicable
·
Jewelry must be returned in the same condition
it arrived in, including all branded packaging and documents provided with it.
·
We are not able to accept returns of certain
beauty items (for example, fragrances, aerosols, spray receptacles, essential
oils, acid ingredients, self-tanning lotions, nail polish and remover)
containing materials or ingredients that are flammable or pose a risk during
the return shipping process. If you have any questions,
REFUNDS
·
We accept returns within 4 working days, starting from the day your order
was delivered. However, after
4 days 12% will be charged from the total sum if Return is made within 14
Working days after the delivery of the product.
·
The Products
with not be accepted After 14 working for whatsoever reasons.
·
Refunds, if any, whether
in the form of cash or store credit, will be processed within 5-7 working days
of (i) You providing the appropriate account details in case of a cash refund;
or (ii) receipt of product by us.
·
Cash refunds can only be
processed in the original mode of payment. However, there will be no refunds in
cash, even if the original payment was made in cash.
To cancel a contract, you must inform us,
preferably:
·
By
telephone on 01-5172217 giving us your name, address and order reference;
or email info@sova.store
